Abdul Latif Jameel Electronics, an electronics and home appliances brand, has partnered with WebEngage, a customer data platform and marketing automation suite, to transform their customer engagement in Saudi Arabia’s electronics sector. The collaboration is focused on enhancing digital customer experience through data-driven personalization and seamless omnichannel integration.
By leveraging WebEngage’s AI-powered retention and engagement platform, ALJ Electronics will ensure exceptional customer experiences across all touchpoints — online and offline.
WebEngage’s comprehensive platform integrates customer data management, behavioral segmentation, and advanced engagement tools across channels like email, SMS, WhatsApp and website. This has enabled ALJ Electronics to deliver highly personalized interactions throughout the customer journey, from pre-purchase engagement to post-purchase support.
Haneen Othman Omer Bakkar, marketing manager at ALJ Electronics, said: “We’re all about making shopping at Abdul Latif Jameel Electronics feel effortless and personal, whether you’re online or visiting one of our stores. With WebEngage’s tools, we’re stepping up how we connect with our customers, making every interaction smoother and more meaningful. Customer experience is the make-or-break of every industry, and we’re glad to have WebEngage’s support.”
WebEngage’s platform will allow ALJ Electronics to optimize customer retention by re-engaging dormant customers, providing tailored marketing offers, and building stronger loyalty through improved post-purchase care.
The partnership also reflects the growing importance of omnichannel strategies in retail as brands increasingly strive to meet the demands of a digitally savvy customer base.
Hetarth Patel, VP — growth markets (MEA, Americas and APAC) at WebEngage, said: “We are delighted to work with Abdul Latif Jameel Electronics, which has built such a strong legacy of quality and innovation in Saudi Arabia’s electronics retail. We now have the chance to pair that with WebEngage’s expertise in personalization and retention. The benchmarks of customer experience are rapidly evolving in Saudi Arabia, and we’re eager to explore this with Abdul Latif Jameel Electronics.”
With a proven track record of delivering remarkable outcomes in customer experience, retention, and ROI for more than 800 clients across industries like retail, education, finance, food and beverages, media, real estate, and health care, WebEngage brings its global expertise to this collaboration.